Valley Hops Brewing
Brewery
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Google Reviews (5)
A night that had been planned perfectly at what is a beautiful rooftop bar was ruined by the management team who kicked out half of our group with no notice, poor reasoning, and due to no fault of our own. A month prior to our booking, it was clearly communicated that those aged under 18 would be allowed to enjoy dinner with us until 9:00pm. On the night, they kept their wristbands on, they had adult supervision, and didn’t do anything but eat, laugh, and celebrate our friend’s birthday. Then, we had management tell us that they had 15 minutes to leave the premises. It was 7:45pm. They couldn’t give us a good reason. We showed them proof of the email. They didn’t care. Half the party had to leave, and the birthday girl was left stressed, angry, and close to tears. There was nothing offered as compensation. No free drinks. No free food. No apologies. The food was good, but no amount of pizza could make up for the appalling experience.
If I could put zero stars I would. It was my friends 18th on last Saturday night and she was super excited to celebrate her 18th birthday! The girls at the front were very kind However upon arriving to the venue she was told by the manager that all 17yrs old had to leave immediately even though she had a confirmation email saying that 17yr olds could attend til 9pm (we booked for 7:45pm) with a 23yr old supervisor. So not only did the manager not apologise for their miscommunication and for ruining my friends birthday dinner, there were also no repercussions done for THEIR mistake as well as not organising a safe ride home or waiting til their parents arrived - we had to argue for our 17yr olds friends safety…. . Overall very rude and dismissive management with no accountability for their mistakes don’t waste your one booking here. Extremely disappointed by the management team - do better. I do not recommend - especially regarding 18th birthdays.
Had a booking for 6 for 3:30pm on Saturday afternoon. At 1pm received a phone call. I spoke with a lady who informed me they had a black out but power should be back on by 3:30. I told her thanks and we would still come and hope the power was on. We arrived at 3:30, power had comeback on just before that. I informed them I was there for my booking only to be told they had cancelled my booking and didn’t have a spot for my group anymore because they didn’t know if we were coming. I told them I had not cancelled my booking and had spoken to her in the phone and that I was still here and wanted my spot. Finally someone agreed to find us a spot and we got shafted up the back in the blistering sun - mind you we were the only people in the venue at this time. I was absolutely disgusted that our booking just got cancelled without my knowledge and simply dismissed when I arrived. The staff were rude and not accomodating at all. I understand there was a power outage and thy called and spoke to me but I did not cancel my booking and told her I was still coming. We ended up leaving and finding somewhere that could actually accommodate us.
Great rooftop bar . Service was quick . Like that they had a dj playing music. But wasn’t too loud so you could still talk . Only slight negative was dirty seats with bird droppings on them .
Fabulous! Loved it from the first step out of the lift. What a beautifully designed space on a rooftop in Brisbane. The beer was great and we tested quite a few! Food was delicious, we had the beef croquettes, arancini balls, and squid. Music was loud but fun, and the place was packed! Glad we booked a table!
Reviews sourced from Google Maps