Holiday Inn Express Brisbane Central by IHG
Modern hotel featuring casual rooms, a restaurant & a gym, as well as free breakfast & Wi-Fi.
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Google Reviews (5)
Awful. I have written a longer review, but I have so little respect for this establishment that I cannot be bothered to edit. We were in a group where 90% complained about cleanliness. The room was dirty and the shower leaked. I had to beg to be moved after finding enough hair to fashion a small wig. When we actually left the room, and this is wild to me, we did a thorough sweep to make sure we had not left anything and found someone's medication (in one of those tubs that separates them by day), showing that they do not clean the rooms. Furthermore in a twin room there was no privacy in the toilet meaning people needed to wait outside. One member of staff was useful, but only after I kept arguing. One woman (name is being left off of here), who was apparently a manager, actually accused me of lying saying “that is what you are saying but I cannot take your word for it“ over something which was easily provable. One night another guest (after a few drinks) innocently tried to get in our room when we were not there, and left the signs on the floor. I had to argue to get CCTV as frankly I did not trust the situation was innocent. We were made to feel extremely uncomfortable by staff. What is more, it is on a horrible hill, so my advice would be to find another budget hotel. Budget does not mean filthy, rude and incompetent.
We stayed from December 23 to December 30, 2025, and had a great experience. Breakfast was included during the public holiday period, which was very convenient. All staff were friendly and welcoming, both at the front desk and in the restaurant. Special thanks to Express Agent Nikki for her quick and helpful email responses when we had additional requests after booking. We had a lovely and memorable holiday in Australia. We are planning a trip to Japan in mid-January, and it’s a pity that there are limited IHG hotel options in the city we will be visiting — otherwise, we would definitely choose IHG again.
We have stayed at the hotel during our stay in Brisbane. One night we ordered dinner at the hotel and there were some problems with sold out items that we had paid for. However, it was resolved by the hotel manager and we were refunded our money. Overall we have been happy to stay here. The hotel is well located, the breakfast is nice, the rooms are nice and the bar has a good selection of beers and drinks.
A returning client and my second stay at Holiday Inn Express Brisbane. As a non-tourist, i found the hotel reasonable in location and extremely fit for purpose. Reception staff were very polite and i appreciated the acknowledgement of IHG membership. The open plan concept meant the reception area also doubled up as the bar and cafe area. The breakfast area was immediately behind this area. Free breakfast offered to clients was sufficient - expect scrambled eggs, bacon/ sausages, hash browns and baked beans. Bread, yoghurt, fruit and cereal as well as coffee/ tea/ juice were also available. The slightly tight breakfast hours that concludes at 0930hrs means the dining area can get busy, however all patrons still managed to find a seat from my observation! The room was clean, well maintained and functional. This is what I truly like about the Holiday Inn chain and establishments that I have patronised. Basic coffee/ tea amenities, a safe and fridge as well as USB ports reflected the thought given in the room design. Limited on site parking is available as an added cost. Otherwise, one can opt for off-street metered parking. Will I return? - probably yes!
The hotel was located on a slope with a better view of the city. The area was quite quiet. Therefore, breakfast was included in the room rate. The choice was average with just one or two alternations in the buffet menu. Freshly brewed coffee was offered at a charge. I stayed for 4 nights and appreciated the room design very much. It was quite modern and user oriented. However, a few minor improvements could be made such as replacing the mirror, washing basin due to wear and tear, adding a curtain to block the light from the bathroom, a rail to hang more clothes...etc. The window blind was excellent, blocking all the light for a better sleep. TV was large enough, but watching YouTube was not available. Toothbrush and other daily necessities were offered at the front desk upon request. Shower area was sizable. Carpark was fully automatic at the entrance without using a ticket.
Reviews sourced from Google Maps