Mantra on Queen Brisbane
High-rise option offering modern rooms & suites, plus a trendy restaurant/bar & an outdoor pool.
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Google Reviews (5)
Loved our stay ~ the room was absolutely wonderful, great amenities and a fantastic view! The staff were amazing ~ especially the welcome and help from Nicola and hats off to James who not only helped with our dishwasher debacle, organised extra towels and a room make-up. That was so greatly appreciated coming back from the second 12hr day of a 3-day conference! Delightful!! We loved our stay, the room was fantastic, the staff were amazing and we will be back!! Mandy and Richard
Honest review! The stay was good in the end. Not exceptional but would I stay here again if I needed to be in the area, yes! We stayed Christmas Day and Boxing Day and it seems the hotel was run on skeleton staff. Should I have known, probably. Rooms are a hit and a miss. My sister had a great apartment and my parents and kids both had good apartments but unfortunately I had a terrible one. Just my luck!!! But, I made one phone call and I was moved to a much nicer one. Easy as that! Breakfast was confusing (long story) and the parking is challenging but it’s not the hotels fault, as previously mentioned in other reviews. What lets the hotel down is probably the lack of communication to guests and between the staff. Much of the hotel is worn and tired except the foyer and restaurant. The food, smoothies and coffee are great! The sauna was closed, gym and pool area also dated, but the kids still swam for hours. What makes the hotel is the staff, including the staff at Hats on Queen. They were exceptional! Every time we raised a concern, it was addressed promptly and with genuine care. Their willingness to help made our stay much more enjoyable. Thank you to James, Phillip and Will for going above and beyond to ensure our comfort!
On the evening I arrived the young man behind the desk was LOVELY, really sweet and helpful, but he couldn't find my booking initially, and then took me up to a room that appeared vacant on the IT system, but clearly had someone staying in it. It was all a bit like Fawlty Towers. Ditto with the sign out the next day - staff were lovely. Room was very clean, I could find everything I needed, and I had great views.
A-mazing customer service. Beautiful rooms. Extremely cosy beds. Loved that there was a bath. Beaut gym, sauna, pool. Everything you need for a beaut stay in the city. Woolies, Liqourland, Chemist, Brazilian Beauty, Sushi, Subway literally a few metres away. Good price. Would come back 😊
God awful hotel! I, along with multiple other guests trying to check in were given keys to rooms which were already occupied. Yes, we walked in on people in their underwear. This is a huge privacy and security issue. After eventually (close to 3 hours later) getting a lower tier room than what was booked and paid for, I could not get a guarantee that our possessions would be secure in our room, and that another guest could not walk in. I have been promised a refund but coming up to 3 weeks since our stay and no refund has been received. As others have said, carpark is a complete shamble. Limited spaces, absolutely terrible access (dont understand how it is legal). Better to find a carpark elsewhere. Better still, find a completely different hotel! EDIT: 5 weeks on, still no refund from this incompetent hotel. Management continually assured me it had been processed but could give no evidence. Now they have gone quite - stopped replying to emails and not returning calls.
Reviews sourced from Google Maps