Meriton Suites Adelaide Street, Brisbane
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Google Reviews (5)
My Wife and I stayed here for one night. The rooms were very spacious, clean, and the location was quite good. However, two of the pillow cases and the bedding had an undeniable body odor smell. We had to remove these from the bed entirely as it was very strong.
Our experience in the beginning was amazing and loved the room and the staff until we had accidentally lost one of our room keys telling the front desk and a lady gave us a new one but unfortunately did not deactivate the key and we did not know we had to ask for it to deactivate and our room GOT BROKEN INTO AND THEY STOLE ITEMS FROM US, police were notified and the front desk lady Cathy was amazing in helping but it’s ridiculous that we aren’t the first to loose a room key and the First Lady who replaced our room key didn’t deactivate the others for our safety, it appears not everyone in the hotel cares for their guests safety. They are lucky we don’t have lots of money because the wrong person could have done worse things to the reputation of the hotel. We will not be coming back and hope the Meriton fixes their priorities about the security and safety of guests full heartedly
Overall, this is a convenient place to stay. The staff were professional and helpful, the room was spacious and generally clean (although the floor itself was quite dirty), and while the TV in the living room did not work, there was another one in the bedroom so it wasn’t a major issue. The location is excellent, with many key sights within walking distance. My main concern relates to how marketing consent is presented during check-in. It was bundled together with a long list of standard terms that guests are asked to sign. It wasn’t obvious that agreeing also meant consenting to marketing communications, and declining to sign would effectively mean not being able to complete check-in. This gave the impression that agreeing to marketing was a condition of staying, rather than a separate optional choice. In addition, when my friend crossed out the line relating to marketing consent before signing, she was told that doing so did not count as refusing consent. Later, when connecting to Wi-Fi, I was again prompted to agree to marketing use of my data. When I asked reception whether there was a way to access Wi-Fi without agreeing, I was told there wasn’t. I was also informed that guests can complete a separate form to “suppress” marketing communications, and that guest data is retained indefinitely. This option and explanation were not mentioned during check-in. The stay itself was comfortable. However, marketing consent should be optional, and clearer, more transparent communication about data use, consent choices, and retention policies would improve the guest experience and allow guests to make informed decisions about their stay and how their personal data is used. I received my first marketing email from the company shortly after my stay, despite being informed that submitting the suppression form would prevent marketing communications. This suggests the process is clearly not functioning as explained!
Excellent apartment hotel. Generous rooms which are exceptionally well appointed. Very comfy bed, great shower and kitchenette. Pool facilities are tremendous, highly recommended. Aircon in the room is excellent and much needed as the external floor area is quite warm. Staff are delightful and very attentive. Lovely view over to Storey Bridge. Plenty of restaurants and cafes nearby and a minimart downstairs. Parking/driveway to the rear of the hotel is excellent.
Stayed here for the first time normally stay at the one on herschel street as this was cheaper this time around. Room was clean , no real major issues can tell has some wear but can't complain price was good for a long weekend and a 5 star hotel. Service was good , long line when checking in but greeted with a smile. Location still handy , 15 minute walk to central train station. Would recommend if needing to stay in the city.
Reviews sourced from Google Maps