Riverside Hotel SouthBank
Simple rooms and suites in a casual lodging with an outdoor pool and an informal restaurant.
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Google Reviews (5)
We recently held our function at Riverside Hotel, and the experience was truly seamless from start to finish. A special thank you to Ariel and Avito, who went above and beyond to make sure everything ran smoothly. Ariel, in particular, was incredibly attentive throughout the entire event—he made sure every request was accommodated and consistently checked in on us, making us feel genuinely looked after. His dedication and attention to detail did not go unnoticed. Avito was equally helpful and accommodating, always ready to assist with a positive attitude and professionalism that added to the overall experience. The team’s effort made a big difference, allowing us to focus on enjoying the event without any stress. We truly appreciate the level of service provided and would happily recommend Riverside Hotel for any special occasion.
Upon entering, you could see they couldn't care less about your stay. The concierge seemed uninterested and quite frankly inconvenienced by the fact we showed up to check in - it was 7pm, which I would think isn't an unreasonable time for a big city like Brisbane. The room we have is an absolute dump - dents all over the walls, mould in the shower, broken shower heads that leak, beds that are ridiculously saggy, balcony door being left already unlocked (and being only on first floor being pretty accessible to the road outside) upon our arrival and a miscellaneous stain on the bed sheets that looks like its been there for a week. It is worse than university accommodation, and at $460 for 2 nights, its an absolute joke - especially having just come from a classy Meriton Suites on the Gold Coast for 2 nights at over $100 less, where everything was clean, the staff were absolutely wonderful, and everything was extremely professional. To make matters worse, we have to take our own rubbish out, and if you dont, you cop a "minimum $30 fee". All for a 4 🌟 hotel, never seen one where you have to take your own rubbish out. The only good thing is it is central to a lot of places in the city, but look the location is the least of this hotel's issues. If you're thinking of staying here, dont. Pay the extra money and go to the Rydges up the road or the Meriton across the bridge, that has better views, similar location, and staff that actually have respect for the place they work and their guests. Extremely disappointed. Update: we raised the issue with reception regarding the stain, and they assured us it would be rectified immediately with housekeeping and hotel management. Almost 6 hours later, we came back to the hotel, beds had been made and the stains were still there. The reception staff couldnt have cared less again, and only now want to get it resolved since they got caught out not resolving the issue. This is not customer service, it is lazy. The shower heads was a massive cop out that they dont want to fix, so if those two situations dont tell you all you need to know about the place, the staff running it and the attitude towards customer service, i don't know what will. Also check your curtains, we found bloodstains 🙃🙃🙃 Update 2: after being palmed off by concierge, who got the kitchen staff to fix the bloodstained sheets (shout out to Michelle from the kitchens for sorting the new sheets out. 5🌟 service from you, helping before your shift even started, in an area that isnt yours, all because housekeeping and concierge wouldn't resolve the problem), we were told a manager would call us about our stay the next day. This manager has yet to contact either of us, in any manner, really cementing how important customer service is to this hotel. Despite all of this, I was considering upping the service rating to 2 stars maybe 3 depending on how management handled the disgusting room, and the kitchen staff's assistance. However, due to the lack of care, if I could give it 0 stars I would.
Unfortunately I had some unforeseen issues relating to my room which impacted on my booking. Avito went above and beyond to come to a solution and I am very grateful for his kindness to ensure I could still be provided with somewhere for the night during a high tourism weekend. Thank you Avito who was always checking up on me to ensure I could still have a lovely stay despite the issues. I will be back when I am in Brisbane next.
Great value hotel for this location. Walk straight to Southbank. Depending on which room u get , depends on whether u get a balcony to use or not. All was clean n tidy , no issues. Under ground parking is FREE with your booking, makes it even more good value hotel. If u really crave a tv , they are new Android type.. very ave. We Stayed 2 nights , 👍
The hotel is clean and the staff are very helpful and friendly. The room was a little dated but clean with all the facilities needed to cater for yourself. There was a restaurant for breakfast, lunch and dinner. Breakfast was buffet style with lots of choice. We ate in the restaurant one evening the food was delicious. There was an outdoor pool with complimentary towels. The location is perfect. Lots of nice cafes, bars and restaurants a minute away. Southbank Parklands is a 7 minute walk away. The Museum of Queensland and all the theatres were within a 7 minute walk of the hotel. My only gripe was when I booked it. It said breakfast was included. It turned out it wasn't. I did challenge this with the lovely reception staff but as I had no proof we had to pay. Note to self: take a picture next time it says breakfast included.
Reviews sourced from Google Maps