The Chermside Apartments

M

· Apr 2026

An amazing hospitable accommodation venue. Oh the breakfast is gently perfect for free and the kind atmosphere was calming in its ambience and service. The room, was just perfect, plenty of tea/coffee & bundabergs raw sugar. Even close to gympie rd and westfield chermside shopping centre, the sound was of no nuisance. Great block out curtains, private balcony....and the shower was the best for those with a shower hose, and short and tall beings an extra adjustable shower head. Secure location, and felt safe to walk to eateries and return. The train and bus from airport was just easy as😊 Also good to mention Pillows, bed were comfy and the pillows were not mansion sized of air, excellant for the neck. Thanks all

Gurdev Salhotra

· Mar 2026

Absolutely the worst accommodation experience I’ve ever had. Completely unprofessional and poorly managed. If i had an option i would give 0 star rating. We had a confirmed booking through a third-party platform, yet in the middle of our stay we were suddenly told to leave. The reason was obvious — they wanted to cancel the existing booking so they could charge more through a direct booking. Trying to push guests out mid-stay for more money is completely unacceptable and shows zero integrity. The place is also badly run with no communication between staff and management. One staff (chris) member says one thing, another says something completely different. It’s chaos and nobody takes responsibility.Their so called premium bedroom comes with two single beds attached together when they clearly mentioned they provide a large double bed. No balcony access. Overall well below average place for the price. Dealing with Reuben was the worst part. He was incredibly difficult to talk to and seemed completely uninterested in listening to what their own staff had already told us. Trying to explain the situation to him was like talking to a wall. Instead of enjoying our trip, we were left stressed, frustrated, and dealing with unnecessary drama from people who clearly don’t know how to run accommodation properly. If you value professional service, honesty, and a hassle-free stay, do yourself a favor and stay somewhere else. This place clearly does not care about its guests once they think they can make more money.

Jock McBroom

· Feb 2026

If you can find somewhere else, suggest you do so. Checking in after 7pm requires calling a third party booking outfit to release a key from an external locker. No phone available, so, no mobile, no entry. An elderly couple who arrived just after me were grateful for my assistance in getting them their room card key. Room was small and dirty. Light missing from the bathroom and the intercom phone had been ripped from the wall and was in pieces in a cupboard. The AC unit looked like it hadn't been cleaned for a long time, with the filter so blocked air couldn't pass through it. I cleaned it myself and then ok, with the room cooling slowly. Spoke to staff asking for some disinfectant spray to spray the evaporator, which arrived late the next day. Advised them strongly to get a period contract for AC cleaning. Don't know if this will ever happen. Heated pool. Ahhh not. General cleanliness of the passageways and stairwells was quite poor as I saw it. Perhaps the owner should divert the money he spent on the Ferrari in the lobby towards repairs and cleaning. Suggest investigating other options.

Jennifer Alvarez

· Feb 2026

My grandmother and me had wonderful stay at The Chermside Apartments. The rooms are spotless, comfortable, and fully equipped. I especially enjoyed the balcony and the convenience of included parking. Check-in was a easy, and the entire team was professional and welcoming. I will definitely be back. Thanks to all the staff for the great service! Very tasty breakfast is well, I will book this hotel again :)

karen fletcher

· Jan 2026

Never recommend this place to stay, I had spoken to Rubin before booking and he seemed lovely over the phone. I explained I had a huge drive before arriving and he told me he may have a room available earlier, so booked online. When arriving no room available, so we went to the local shopping centre. At 1.55pm I called again and room still not available, I told them surely they must have a room now as 2pm was check-in time. He then told me yes a room is now ready. Went inside apartment and it was filthy, toilet seat falling off toilet, unacceptable for a 90 year old mother, toilet still had feces still in toilet bowl. Vomit all over the couch, which I tried cleaning myself. Then started noticing dirt everywhere. (Unfortunately didn't take photos of this room) Rang reception and Lennon came up straight away and gave us another apartment. Again it was filthy, kitchen sink dirty, skirting boards dirty, bed had long black hairs on sheets, bed was falling apart, windows filthy, tiles lifting of the floors and cracked inside and outside, no handle on dishwasher, shower was in bath so unable for my elderly mother to get into, shower head rusted out, mould in bath, bathroom smelt so bad. Again they moved us, third time lucky one would think. I was told by Rubin, if you don't like this one you will have to get another Hotel, not friendly at all. Shower much better walk in so not to worry about mum falling but sink had no plug just a hole into the pipes, mould in the cupboards, stains on the bedding and cushions. We cleaned it ourselves best we could. Walls had thick dust and air-conditioning looked filthy. Sat down to have a long awaited cuppa, coffee cups still hadn't been cleaned from last visitor. So Lennon came up with more cups. Television only had two channels, NO WiFi at all. We where exhausted by this time and decided to go to bed early and turned down the sheets to find a bug crawling on me, we found another bug in bathroom which they got flushed down the toilet. Also moths all over the ceiling which we didn't want eating our clothes. We even thought to sleep in the car would be better. When we left we were met by Rubin who said "I suppose you won't be staying here again hahaha" which I replied NO THANKS. I have photos of the last Two rooms unable to attach.