W Brisbane

Samuel *

· Mar 2026

We very much enjoyed staying at W Brisbane. Special Thanks to Manu and the female manager in charge during the afternoon shift of our check in (28/02/2026) and the following day, the duty manager (I think his name was Bill). Everything was great however, Couple of observations which would be great to note: The housekeeping and minibar services, use the same lifts as the guests. I have rarely seen that in a 5 star property. The other observation was the US$100 credit we had through the Fines Hotels and Resorts Amex, converted to the Aussie dollar at a very very low rate. I would say close to 10% reduction in conversion. Both issues related to the management and the staff were great. Thank you. Sam

Josh Belluche

· Feb 2026

Amazing experience! Special shoutout to Holly and Norman at the front desk when we checked in. My wife and I had already asked about early check in given when our flight was landing, and we ended up arriving even earlier! They were able to find a room for us, gave us recommendations in the area and were lovely to talk to. We continued to have great service the entire time we were here! Dinner and breakfast the next morning were also great - both at the hotel. We also appreciated the large pool and the nice gym that was open 24/7 as well. Would happily recommend and stay here again!

Flora C

· Feb 2026

Not sure where to begin because our stay was nothing short of incredible - truly a 5 star experience. We booked a river view king room last minute as our trip to Brisbane was unexpectedly extended. It was clear that the staff were well trained and intentional in their service, very helpful and nice. The room was very nice and so was the hotel. What made it truly stand out to us was all the little details put into each and every aspect of this hotel, some very intentional design choices with customer satisfaction and ease in mind. All the little ‘quirks’ in our room as staff member Dave called it when he had very kindly walked us through the room, were really just things that were incredibly well thought out design choices that differentiated the W from other 5 star hotels. Aside from the room itself, the spa was our main highlight and we are very happy with could squeeze in an hour here during our short stay. It was nothing short of luxury, and we left feeling incredibly relaxed and clean. The spa manager is incredibly lovely and made our experience very relaxed and seamless. Would return here and recommend to our friends and family for a magical experience!

Lesley Johnson

· Jan 2026

We wanted to visit here because we visited the fabulous W Hotel in Kuala Lumpur and thought it may be cool to compare them. In terms of location, absolutely stunning, with views across the Brisbane River and the city. The Wet Deck has got a lovely relaxed and comfortable vibe and we could have stayed there all day. The DJ played some cool tunes too to add to the ambience. Service in both places was absolutely wonderful. Cannot fault either place. Big shout out to the wonderful Water, a team member who gave us a lovely, warm welcome and went out of her way to be helpful 😀 She is a true asset to the hotel and we will definitely be going back and hope to see her again. The Japanese lager, Kirin Ichiban, was served in an ice- cold glass and is now on the fave list. Only one minor suggestion might be to have a wider nibbles selection on the menu for those not ready for a full meal but wanting a little bite to eat. Highly recommended.

Josh Goralski

· Jan 2026

The location, service and location are all incredible. The breakfast was one of the best I've ever had in the world, especially since Matcha is included along with fresh squeezed juice and fresh made daily bagels. Phoebe who checked us in exemplified customer service. She was beyond genuinely excited for our recent engagement and went above and beyond. She had a warmth and welcome that I haven't experienced at a front desk in a long time. She needs to teach customer service to other hotels. We also got a very generous upgrade to a suite. The only area that could use some improvement was the pool food. It was okay but subpar compared to the rest of the hotel.