Cherry Bar at The Star Gold Coast
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Google Reviews (5)
Odin was the highlight of our night!! ( we won 2k on the pokies). genuinely the very best service i’ve had at a star to date !!!
I was overcharged three times, short changed because I was paying with cash, after that I had to ask for receipts every time I bought a round. The waiters are so transaccional, no friendliness.
Very disappointing experience at The Cherry Bar inside The Star Gold Coast. The Star’s own marketing.. which is displayed all over the hotel, on screens, and even in the in-room “What’s On” guide, promotes Happy Hour from 5 to 7 PM, Sunday to Friday, with $7.50 house spirits, tap beer, and wine, and $15 cocktails, available at several venues including The Garden, The Cherry, The 19, M&G, and the Sports Bar. After The Garden Bar refused to honour the offer and told us the marketing was wrong, the supervisor there, Kerry, called this venue and said they would uphold it. When we arrived, none of the staff at The cherry Bar knew anything about it. After waiting several minutes, the supervisor Sau came out and was immediately defensive and dismissive. He said the issue was with Kerry and the marketing team, not him, and that there was nothing he could do. He was very rude in tone, offered no service recovery, and simply told us to “go talk to the GM” or “email the other supervisor to complain.” He gave us Ian's email. Instead of trying to find a solution or act like a hospitality professional, he just wanted to push the problem away. What makes it worse is that The Sherry Bar actually has another $5 drink promotion running at the same time for basic wines and beers. If Sau had any foresight or genuine customer service mindset, he could have easily said, “We can’t uphold the $7 Happy Hour offer, but we can honour our $5 deal instead.” But he didn’t, he just stood there blaming others. The lack of ownership and care was shocking. You can tell from this experience that there’s a serious culture problem in how staff are trained and empowered. For a property that promotes itself as luxury hospitality, this was an embarrassing display of “not my fault” service from start to finish Not surprised this venue has 3.9 in reviews.
Justin /Erwin has to be the worst bartender I’ve ever seen. I had to ask him to make my French martini again because I believed it wasn’t up to the standard and price of the Star (please see pic below). He angrily started making a new one saying there was nothing wrong with it and the second one was even worse..i could not even taste the supposed 30 mls of sky in that half empty looking martini glass that looked like someone already had had a Sip from it. Zero styling an not worth what they charged me. Total rip off! Just order wine and beer from this people as it seems to be the only thing they can manage to pour. Service was just embarrassing.
Really nice layout and position on the casino floor. Cool cage booths to sit in. Staff were friendly and prompt. Interesting cocktail menu to chose from and vast variety of spirits. Decent beers on tap. Cherry was the only bar open on the Tuesday night I visited but it was nice to kick back and enjoy a drink there.
Reviews sourced from Google Maps