Hilton Surfers Paradise Hotel & Residences

Anna Shevtsova

· May 2026

This was our second stay at Hilton Surfers Paradise, and once again everything was perfect. This time my family and I stayed in a 2-bedroom apartment with beautiful views, very comfortable beds, and everything we needed for a relaxing stay. We really appreciated the early check-in, and the buffet breakfast was amazing — a great variety of food and everything was very fresh. 🎉 A very special thank you to the staff who organised a birthday surprise for my mum. She said it was the best birthday surprise ever, and we truly were not expecting it. It made our stay even more memorable. The reception staff were all super friendly and welcoming. Easy communication over the app too. We will definitely be coming back again!

L M

· Mar 2026

We were in the residences for 3 nights 4 days and it was not worth my money. The view was beautiful, but our room had physical damage including and not limited to busted in wall from door handle, scuff marks in black, blue, red and pink all over the walls. The windows also had obviously not been cleaned exteriorly in a very long time which is disgusting. The beds were worse than a cheaper hotel we stayed at previously. We went to the sauna and there were cockroaches in there. I also had a cockroach fall on me when entering the lobby. One bathroom was more dated than the other, and it also had a melted hair dryer in it which is not helpful for drying hair. Positives are the staff were very friendly, and helpful for suggestions around town. We also had issues with the elevators breaking down but we had manual assistance as we were due for the airport. The deck was really nice and you could open the king bedroom window. I didn't mention the room issues to staff because being so high up, and at that price, if that was their standard for guests then there is no point in getting another room at the same standard. Lastly, the bathrooms have slants that dip down when exiting and they are unmarked so it is a severe safety hazard especially for someone like me who is disabled. I tripped as soon as I got there. I'm not sure I'd stay at a Hilton in Australia again because of this experience. It's definitely not the same experience as Hilton hotels in America

Sweta

· Mar 2026

Just wanted to say thank you to Chinna and Mark for helping us during our stay. We had a cockroach in our room late at night, and Chinna handled the situation very nicely and helped arrange a room move straight away. He also organised housekeeping to check everything and make sure it was all sorted. The next night he even checked in with us again to see if everything was going well, which we really appreciated. Thank you to Mark as well for looking after us. Really appreciate the help from both of you. We enjoyed our stay but only one issue and it was sorted.

Ilia Pedram

· Mar 2026

This is legitimately the BEST hotel ever! My family and I came to the Gold Coast for the summer holidays, and from the moment we arrived, the staff were incredibly kind. While we were booking our room, they even gave the kids a lovely koala toy, which was such a sweet surprise. They also told us we could change our room if we wanted at no extra cost — which was amazing! The room was very clean, and the room service was top-tier. Everything about our stay was fantastic. I 100% recommend this hotel if you’re looking for a place to stay 👍

Neanie

· Mar 2026

Always love staying here. Perfect location in Surfers Paradise. We always book a 2 bedroom apartment and it’s great to have that space when you travel. Beds are super comfy. Views are great. The staff are excellent. A big shout out to Cathy at breakfast - you are amazing. A little ball of energy and always happy. To Mitch thank you for giving us your car park spot and to Emerson at the front desk - thank you always for your help and chats over SMS. This is definitely my fav Hilton in Australia. The breakfast is fabulous. Can’t wait to return. Keep up the great work.