Meriton Suites Surfers Paradise
Sleek units featuring balconies in a refined all-suite hotel with a gym, an indoor pool & a cafe.
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Google Reviews (5)
Terrible experience from start to finish. I specifically booked this hotel for the pool, only to find out it was unavailable due to maintenance, which was extremely disappointing. When I raised this with staff, they were rude and dismissive, repeatedly telling me I “would have received an email” about it, which I absolutely did not. The staff were rude and unhelpful throughout my stay. At check-in, the men at the front desk watched me struggle with my bags and offered no assistance, while also being dismissive and unfriendly during the process. Things only got worse when I arrived at my room and found the door already open. As a female staying alone, this was genuinely unsettling. I called the front desk and asked for someone to check the room before I entered, and the response I received was rude and inconvenienced. When someone finally came up, they acted visibly frustrated by the request, barely checked the room, and then said “is that all?” in a rude tone. To make matters worse, I later left the room with a Do Not Disturb sign clearly displayed on the door, yet housekeeping still entered the room anyway. The final straw was finding bugs in the bed, which made the entire stay feel unhygienic and uncomfortable. Overall, this was one of the worst hotel experiences I’ve had. The lack of professionalism, consideration, cleanliness, and basic respect for guest comfort and safety was unacceptable. I would not stay here again and would not recommend it to others.
My partner and I have stayed here twice now and we love it! Great location, right on the esplanade and a quick walk to all the shops. The room was clean, spacious and comfortable - it had everything we needed. Amazing view from the balcony of both the city & beach! Staff were friendly and helpful. We enjoyed using the outdoor pool & spa as well as the restaurants & bars. We will definitely be back!
I had an absolutely fantastic stay at Meriton Suites Gold Coast and couldn’t recommend it more highly. From the moment I arrived, everything felt seamless and well-organised. Arrived just after check in started and the queue moved quite fast. The staff were warm, professional. The 1 Bedroom Coast Suite had a great limited view of the beach as advertised. The suite itself was spotless, modern, and incredibly spacious. The bed was extremely comfortable, and the kitchen facilities were well-equipped, which made self catering very convenient. The internet and TV which had Apple and Google streaming built in worked well with no dropouts. The location is perfect, with easy access to the beach, restaurants whilst being on the north end so not in it but 300m away to 800m away from all the action. Overall, Meriton Suites exceeded my expectations in every way. I’ll definitely be returning and would highly recommend it to anyone looking for a premium stay on the Gold Coast.
Our concierge Jess, greeted us with a smile and helped us park. Josh at the front desk was very friendly ,and very busy but still took the time to be very courteous to all. The onsite manager Lani, went out of her way to write a personal letter to welcome my partner and I for our anniversary. Amazing experience highly recommend a stay at Meriton suites great value and exceptional quality in all areas. Happy customer whom shall return time and time again, thanks Meriton suites team. :)
I am writing to express my extreme outrage regarding the unprofessional and unacceptable conduct of Meriton Suites Surfers Paradise. I stayed at this property for 3 nights (Feb 12 – Feb 15). On Feb 20, after returning home, I discovered an unauthorized charge of $792.80 AUD on my credit card without any prior notification or explanation. Upon inquiry via email, the hotel claimed this was for "TV damage." I find this accusation and the subsequent handling of the matter absolutely appalling for the following reasons: Zero Communication & Transparency: The hotel charged my card arbitrarily without any prior consultation, notification of the alleged damage, or my consent. This is a blatant violation of consumer rights. Contradiction of Facts: We used the TV on Feb 12 and 13, and it functioned perfectly. We were out all day on the 14th and did not turn on the TV before checking out on the 15th. The TV was in perfect condition when we left. Lack of Credible Evidence: The only "proof" provided was a single photo of a damaged screen. The photo contains no context to prove it was taken in my specific room, nor does it have a timestamp. Furthermore, the hotel has failed to provide any official receipt or invoice for the alleged TV replacement. I demand an immediate and full refund of the $792.80 AUD. I have already prepared to initiate a chargeback dispute with my credit card issuer and will escalate this matter to Fair Trading Queensland. Potential guests, please beware of this hotel's arbitrary charging practices and lack of integrity!
Reviews sourced from Google Maps