Sheraton Grand Mirage Resort, Gold Coast

Mei Chia

· May 2026

Very friendly staff who work hard to make you feel welcome and meet your needs. Location is great as right by the beach and we cld look right out from our window onto the waves rolling in and out, perfect for sunrises too if you wake early enough. Buffet brekky quite a good spread and even has cold press machine if you want to start your day off with some freshly pressed fruits and veg. Interesting sauces available for your cold DIY meats and salads, eggs done as you like them on request if you don't like sunny side-up or scrambled which is ready to scoop. Interesting offering of a poached egg topped with what looked like hollandaise sauce on a toasted muffin one morning ! Very large compound and pool has a bar to order drinks while in the water or by the deck chairs beside the pool... look out for large "Bin Chickens" wandering around looking for a snack ! Seagulls like to take a dip in the water features too ! There's water dispenser and whole apples at the lobby entrance you're welcome to as well.

Johanna Lynch

· May 2026

I am always coming back to stay as the service the food and the comfort of the rooms is always excellent and consistent. Wonderful views from the ocean rooms and not a high rise in sight. The beach is also just across a quiet public pathway. However my favourite way to spend my time is at the Oasis pool bar siting on a seat in the water having a cocktail or mocktail. If you feel overheated you always slip on for a swim and come back. The staff Elise, Ashley, Charlie,Jose and Tegan make you so welcome and comfortable. If you want to really relax you must stay here but it is also a great place to base yourself for other Gold Coast adventures.

Kara Ozbeyazli

· Feb 2026

We really enjoyed our stay at the Sheraton Grand Mirage, travelling with our 20-month-old. The pool area is fantastic, with a small kids’ pool and plenty of walkways around the resort for little ones to explore. The buffet breakfast was great, and the evening turndown service was a lovely touch. The hotel is located in a quieter part of the Gold Coast compared to Surfers Paradise, which we appreciated, and Tedder Avenue is just nearby with plenty of great dining options. There were also some standout staff members, particularly at the breakfast buffet, who were exceptionally friendly and welcoming. On the downside, the pool bar is in need of considerable renovation. Unfortunately, during our visit the lagoons were undergoing renovations and were drained, which was disappointing. There are also noticeable signs of wear and aging throughout the hotel, as mentioned by previous reviewers, and a small number of staff were less friendly than expected. Overall, a pleasant, family-friendly stay with a great location and amenities, though some updates would really elevate the experience.

Kenisha

· Jan 2026

I’m a platinum level bonvoy member. I’ve stayed at many properties across the globe. Don’t go into this thinking you’re getting a Caribbean or Europe type experience, you’ll be disappointed. Stayed here for 2 nights thinking it was going to be a luxury hotel and it was not. This is a 3 star resort at most. Wish I stayed somewhere else. Be aware that it’s on the beach but you can’t really use it, too windy, no chairs, no service. Basically you’re there for the pool— which is not as nice as advertised in pictures. The hotel is overrun with kids as if it’s an amusement park. I waited for my lunch for 2 hours poolside, never came. I booked a private transfer through the hotel and it never showed up. The hotel did help repair the situation, so I thank them for that. But being stranded for over an hour while being 90 minutes away was not great. The rooms are outdated, not bad but not a luxury stay. The staff is really friendly and that made my stay enjoyable. The breakfast was subpar. Again, overrun with kids, hard to even get the food. It’s not organized. The hotel has a lot of potential, great location but needs some updates. They need to get rid of all of the carpets, it makes the place smell like hot mold. Don’t go here if you want anything relaxing or romantic, it’s chaotic.

Jessy Harpur

· Jan 2026

We recently stayed at the Sheraton Mirage Gold Coast and had a mixed experience. The standout of our stay was the Moët & Chandon pop-up bar by the pool. The drinks were delicious, the service was excellent, and the location right next to the pool made it a fantastic addition to the resort experience. Unfortunately, several other aspects fell short of expectations. The seafood buffet lunch at Terraces Restaurant was underwhelming, with a very limited seafood selection and no bugs, lobster, garlic prawns or fish available. Service was also disappointing — drinks ordered when we were first seated took around 25 minutes to arrive, despite following up multiple times. The hotel itself feels quite dated and could benefit from a refresh, particularly noticeable in areas like the carpets. Room servicing was inconsistent; while the bed was made, used towels and cups/glasses were not always removed or replaced. Comfort was also an issue. The pillows were extremely soft and offered very little support, and the bedding was incredibly basic, with no additional doona or blanket provided in the room. We stayed in a lagoon room, however the “lagoon” was simply stagnant water outside the room that didn’t lead anywhere, which felt misleading. Additionally, none of the resort’s water features were turned on during our stay, which took away from the overall atmosphere. While there were some enjoyable elements, particularly the poolside bar, the overall experience didn’t quite match expectations for a resort of this calibre.