Sofitel Gold Coast Broadbeach

Scott

· May 2026

The Sofitel Gold Coast delivers a fantastic stay despite showing its age in places. While the hotel could use a refresh in some areas, the rooms themselves are lovely...comfortable, spacious, and well-appointed with everything you need. The pool area is a real highlight, generously sized and perfect for relaxing in the sunshine. The buffet is excellent, offering a wide variety of fresh, high-quality options that cater to all tastes. What truly sets this hotel apart is the customer service, which is consistently spot on. Staff are friendly, attentive, and genuinely helpful. A solid choice on the Gold Coast.

Tenielle

· Mar 2026

The customer service is exceptional, from the first person we met at valet, to check in, porter service, buffet breakfast, poolside dining & housekeeping, all the staff were professional & extremely caring & friendly. The food at the buffet breakfast is delicious with so many options. The rooms are clean, the beds are insanely comfortable and the location is perfect, amongst the best restaurants in Broadbeach, above supermarket & shopping centre, 1 minute walk to the beach, 5 minute walk to Pacific Fair & less than 30 min drive to airport.

Sasha Konnor

· Mar 2026

We had a fantastic stay at the Sofitel Gold Coast Broadbeach. The experience was seamless and truly elevated by the incredible team. Mayra from Reservations started everything perfectly with a thoughtful pre-arrival call, ensuring our booking was well looked after. On arrival, Tariqur at the Front Desk was outstanding! He was genuinely warm, attentive, and delivering impeccable luxury service. He is truly made for hospitality. Thank you as well for the beautiful card and the generous upgrade to an ocean view room. A special mention to Lucas, the Front Office Manager, for his kindness and generosity. His leadership clearly shines through in the team. A truly memorable stay — we will definitely be back.

Matthew Richards

· Feb 2026

Although there was an initial issue with the room we had been given, it caused no problem at all. The staff were more than happy to transfer us to a more suitable room, which was of a higher category and had a beautiful outlook. We really enjoyed the convenience of being close to everything, whether it was the beach, the shops, or good restaurants. We also had the option of a lovely restaurant in the hotel, where we enjoyed a beautiful Italian lunch, served by excellent staff. The complimentary drinks at the cocktail lounge, prepared by Illa, were probably the best I have ever had. Although it is an older property, it demonstrates that the people who make up the family running it are what make or break a good hotel. In the case of the Sofitel, staff such as Lucas and Van in the restaurant made our stay truly wonderful.

Deboo Chatterjee

· Jan 2026

This was my first time staying at Sofitel Gold Coast, and it was a great experience from start to finish. To begin with, parking was very convenient with a flat fee of $39 per night. The lobby area felt warm and welcoming, setting the tone for the stay. The staff were all excellent - courteous, helpful, and genuinely positive, which made a big difference. Our room on the 21st floor was absolutely fabulous, featuring a balcony with a beautiful water view. We loved sitting there in the evening, enjoying a few glasses of wine and taking in the scenery. The room itself was spacious and well designed, with a separate working area that was perfect for me as I needed to spend a few hours working on my laptop. The food and cocktails were also quite good and added to the overall experience. We visit the Gold Coast often, and I would definitely consider staying at Sofitel again. Thank you to the team for making our stay so memorable.